Frequently Asked Questions
Who is Monster?
Monster has been delivering innovative, redefining products since 1979 — creating audio and consumer electronics designed for everyday life. Learn more on our About Us page.
Where can I buy Monster?
Monster is available at selected retailers (range and availability may vary by store):
Do you sell direct from this website?
No — Monster products are sold through selected retailers only.
Do I need to register my product for warranty?
No — you’re covered automatically. Just keep your receipt/order confirmation (or other proof of purchase). Your warranty is in addition to your rights under Australian Consumer Law.
Optional registration: If you purchased a Monster Power Protection product, you can choose to register it using our Product Registration form.
Where do I find the user manual?
Most products include a manual in the box. If you need a digital copy, manuals are often available on the product page on our website. If you still can’t find it, contact Customer Support via the contact form.
Who do I contact for support?
Start with the retailer where you purchased (they handle returns/exchanges). For troubleshooting, manuals, spare parts, or warranty help, contact Monster Customer Support via our contact form.
How do I return a faulty product?
Returns/exchanges are handled by the retailer you purchased from. For troubleshooting, manuals, spare parts, or warranty help, contact Monster Customer Support via our contact form.
How do I make a warranty claim?
Use the contact form and include your proof of purchase, product model, and a brief description of the issue. Photos/videos and the serial number (if available) help us assist faster.
How do I order spare parts?
For spare parts and replacements, please contact Customer Support via the contact form with your product model details (and proof of purchase if available).
Where do I find my model number?
It’s usually on the product label, packaging, user manual or retailers product listing. If you can’t find it, send us a photo via the contact form.
Explore Monster headphones, speakers, HDMI cables and power solutions - backed by decades of innovation in audio performance and design.
Available at selected retailers:
JB Hi-Fi
Big W
Harvey Norman
The Good Guys
Range and availability may vary by store.
Proudly Imported & Distributed by Tempo (Aust) Pty Ltd.